Here is some relevant electrical safety advice, and information about how we work to restore your power after a storm.
In the event of flooding, Ameren will turn off electrical power to a home or business at the request of a customer. Contact Ameren to have the power turned off when flood waters are likely to reach the main electrical panel box.
Please be aware, your power may be turned off at the request of local authorities when flood waters threaten a community.
If an electrical appliance has been in contact with water, have a professional electrician or appliance repair person check it first. Often, appliances must be repaired or replaced when they have been in contact with flood water.
Never enter a flooded basement or other flooded areas where water may be in contact with electrical wiring, appliances or other electrical devices.
Never operate electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or if you are wet.
Keep all electric-powered tools and equipment at least 10 feet away from water and wet surfaces. Do not use electric tools and equipment outdoors if the ground is wet.
Under no circumstances should you attempt to turn off power at the main electrical panel box if you must stand in water or even on a wet floor to do so.
How we work to restore your power:
During the restoration of electrical equipment due to storm damage, Ameren works to restore power to equipment that feeds the largest number of customers. This could include high-voltage transmission lines (1) and structures, substations (2) or main feeder lines.
After the damage is repaired, we work to restore the greatest number of customers in a timely manner, keeping safety in mind.
As power is restored to communities (3) and neighborhoods (4), we then work to restore individual customers (5).
If your power is out, wires in your neighborhood are down, or you require emergency service, PLEASE call our Customer Care Center at 1-800-552-7583 or 314-342-1000. We are here 24 hours a day, 7 days a week to take your calls for these concerns. You may also report outages online at www.ameren.com, and can sign up to receive text alerts when your power is restored.
If your home or business is damaged by severe storms, you may need to make specific repairs to equipment.
Please feel free to share this information with your communities, on your websites and social media. Thank you for partnering with us to share this safety and power restoration information. If you have any questions, please feel free to email or call me at 314-554-2229.