Utilities

Utilities in our area are each supplied directly to your residence by privately owned companies. The City does not own any utilities.
For your convenience, the following numbers with website links are listed:

Digging

For any digging, contractors and residents alike are advised to call Missouri One Call for utility locations! 800-DIG-RITE or 800-344-7483.

When any of these utilities dig within city right of way, they make temporary repairs then contract out the final repairs of the street pavement within a couple of months to insure for proper compaction of the back fill of the project. 

Are you planning to dig on your property? Check out this information from Common Ground Alliance.

Waste Hauler

The City solicited and received bids for the residential waste hauling contract. The Board of Aldermen approved the contract with American Eagle Waste. By accepting this contract,  American Eagle Waste became the only waste hauler in the city. Basic Service includes: Once a week solid waste pickup, once a week recycle pickup (in 65 gallon wheeled container provided by contractor) and twice per year bulky item pickup. The monthly rates are as follows:

Note: *Senior Citizen service is 1 or more occupants of a residential dwelling unit age 65 or older. Service is limited to 65 gallons of solid waste and 65 gallons of recycle per week. 

Recycle-able Items List (PDF) - A complete list of items that are recycle-able and information regarding preparation

Ameren

If you receive an unsolicited call that threatens immediate disconnection of utility service unless a payment is made from a pre-paid debit card, this is a scam. In these calls, an individual falsely claims to be an Ameren representative. The scammer warns that Ameren will disconnect the customer’s electric service if the customer fails to make a payment – usually within a short time-frame. Scammers have even duplicated the Ameren Interactive Voice Response system, so when customers call back phone numbers provided by the scammer, it sounds like a legitimate Ameren phone number. Some of these criminals also use caller ID spoofing to replicate Ameren’s customer service number.

Red flags for scam activity

• The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
• The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Ameren.
• The scammer asks the customer for the pre-paid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself

• Ameren never asks or requires a customer with a delinquent account to purchase a pre-paid debit card to avoid disconnection.
• Customers can make payments online, by phone, electronic check, mail or at pay in person locations.
• Customers with delinquent accounts receive an advance disconnection notification by mail with the regular monthly billing and by phone several days in advance – never a single notification hours before disconnection.
• If you suspect someone is impersonating an Ameren employee, end the conversation and immediately call Ameren Missouri at 1.800.552.7583. Customers should also follow Ameren on social media to receive the latest updates on scams.

i3Broadband

• Welcome Letter
• Construction Postcard
• General Information
• December 13, 2022 presentation to the Board of Aldermen

Additional Resources

• Utility Service Partners
  • Did you know that necessary repairs to the sewer line that runs between your home and public utility connection are the responsibility of the homeowner? These lines have been subject to the same elements that have caused our public service lines to decay – age, ground shifting, root invasion, fluctuating temperatures and more.  This points toward the importance of water conservation and protecting the environment. While efforts are underway in many communities to improve public water and sewer systems, these fixes don’t address the sewer line located on your property. Homeowners can spend from hundreds to upwards of $3,500 to repair a broken or leaking sewer line on their property – and that can be hard on a budget.  The City of Sunset Hills has a voluntary service line repair program which provides repair coverage for your outside sewer line, up to $4000 per incident, with no deductibles. The Service Line Warranties of America (SLWA) Sewer Line Warranty Program is the only service line protection program for homeowners fully supported by Sunset Hills and endorsed by the National League of Cities. The program provides coverage 24 hours a day, 365 days a year. SLWA, an independent organization, administers the program and is a BBB Accredited Business with an A+ rating. SLWA has helped more than 100,000 homeowners across the country save over $64 million in service line repair costs. Pay just $7.75 per month – a savings of more than 11% on the standard price, or save even more with an annual payment on $88.00 – a savings of more than 16%.  Enroll in this optional program by calling 1-855-535-7141 to speak with an SLWA agent Monday through Friday 9:00am to 5:00pm. Or visit www.slwofa.com where you can enroll online – and learn about other service line warranty products available in your area!
    • A few notes to consider:
      • This is a voluntary program.
      • It is not offered or administered by the City of Sunset Hills.
      • Utility Service Partners (USP) is a private sector company
      • USP uses local, licensed plumbing firms to perform service on sewer lateral problems.
      • USP claims same (to next) day response to issues brought to their attention.
      • USP will be responsible to provide oversight of contractors they incorporate with this plan.
      • It needs to be clear that City resources will not be expended to promote or perform this work.
      • Oversight and administration is entirely incumbent upon Utility Service Partners to provide direct for residents they contract with, for this service.
      • Services rendered under this program constitute individual agreements between those residents and Utility Service Partners.